Are you properly licensed, bonded and insured?
Yes, yes and yes! While there is no specific trade license for house cleaning, we are licensed to provide our services in the cities we work in. Each staff member is covered under our workman's compensation and general liability insurance policies, and each member is bonded. Many companies will say this, but it's not always the case! You should always ask for a certificate of coverage for each insurance policy if you have any reason to doubt. You are always taking a great risk if you enlist the services of companies which are not properly covered.
Do you use your own products or do I have to provide my own?
We use all of our own products, including cleaning chemicals and supplies such as vacuums and brooms. If you do have certain products that you would prefer we use, in most cases we can use your products. If the products are too harsh (would be detrimental to our safety or health) we will not use those products.
What cleaning products are you using to clean my home?
The vast majority of our products are non-toxic, natural and/or organic cleaners. We find that these types of cleaners do just as well as the harsh chemicals, leave a nice smell to boot, and don't leave behind a chemical residue. All cleaners used on floors, counters, cabinets, appliances and for dusting would fit into this category. At times, we may need to use a chemical such as bleach for extremely stubborn stains, but this is almost always restricted to tubs, toilets and sinks. These chemicals are immediately rinsed away after use. If you would like to know specifically what cleaners we use, please don't hesitate to ask.
Should I do anything to prepare before you arrive for the cleaning?
We ask that you remove items from the surfaces to be cleaned as much as possible (mainly counter-tops and floors). If there is a large amount of clutter, we will have to clean around those areas.
What will you clean in my home?
The answer to this question varies widely, depending on what type of cleaning it is (recurring service or one time clean) and what we discuss will be cleaned before we start the cleaning. For a list of what we clean on our recurring cleaning visits and one time cleanings, please go here.
What will you NOT clean in my home?
We are not able to clean any areas which require a ladder to reach, or any areas that may place our staff at significant risk of injury. We will absolutely not clean any organic matter (such as blood, urine, vomit or feces), with the exception of very small amounts in bathrooms, which is expected. We won't clean any hazardous materials such as spilled strong chemicals, nor sharp or broken materials. Lastly, we will not clean dishes, however we will place dirty dishes in the dishwasher if there is room and/or move them out of the sink or wherever they are located in order to clean the surface underneath them. We reserve the right to refuse service if we are being asked to clean any items or areas that are on this list.
What kind of payment do you accept?
We accept either check or cash - check is the preferred method. If you are a regular client, you can leave either check or cash in an envelope marked "ElimiDirt" in a visible place before we arrive for the cleaning.
What if I need to cancel a scheduled appointment?
If you do need to cancel an appointment, please call us at least 72 hours in advance. This will give us time to notify our staff and make appropriate arrangements. For last minute (same day) cancellations, please note that there is a fee in order to resume service of 75% of the value of the cleaning. The reason for this is that we are committed to providing our staff a minimum amount of hours when they come to work, and this fee enables us to pay them sufficiently for that day. We hope this is understandable!